Shipping Policy
SHIPPING LOCATIONS
We only ship to Canadian addresses. We ship to the 10 provinces specifically.
We are not able to ship to the Territories.
Note: Locations that are isolated islands and or a remote destinations we may not be able to ship to economically and reserve the right to refund your order.
TURNAROUND
All orders are shipped within 2-5 business days upon receiving your order hours Monday – Friday 8am – 5pm.
Holiday Season Closure – From December 24th to January 2nd your orders will be placed, but your order will be shipped following the holiday closure.
CARRIERS
Although we may offer Purolator shipping as a more economical option for you to choose on checkout, your order will be most likely shipped by Canpar Courier services. If it is more efficient to ship your order by pallet we may use LTL freight services to ship your order,
We may use any of the following carriers at our discretion for shipping: Canpar, Purolator, Canada Post or TST Overland & various other LTL Freight couriers.
SHIPPING RATES
The rate charged for the shipping of your order is based on the weight of your products, and your location.
Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to proceed with your order or not.
ORDER TRACKING
With all shipping services we will provide you with tracking numbers once your order has shipped.
BACK ORDERED ITEMS
On our website, Items not in stock are available to purchase on backorder with estimated dates*
When placing an order which contains backordered item(s) – In stock items will be shipped, while your backordered item(s) will be shipped as they become available.
With backorders, you are placed in queue for the backordered item(s). Once back in stock, and your next in queue, your item(s) will be shipped out.
* ETA dates: Items may be restocked but backorders can become greater than new stock replenishment, pushing the date further.
Product Warranty
All stated product warranties are solely the responsibility of the original manufacturer. If you have a valid warranty claim, please make it directly with the original manufacturer. If you require information, a receipt and/or contact information for claims purposes please email us. Applicable warranty varies by product and/or type and is indicated for reference only in the product description’s page. Electric Fence Canada is not liable for omissions, changes and/or errors with the stated warrantied product information on our website.