Shipping Policy

SHIPPING LOCATIONS
We only ship  to Canadian addresses. We ship to the 10 provinces specifically.
We are not able to ship to the Territories. Locations that are isolated islands and or northern remote destinations we may not be able to ship to and reserve the right to refund your order.

TURNAROUND
All orders are shipped within 2-5 business days upon receiving your order hours Monday – Friday 8am – 5pm.
Holiday Season Closure – From December 24th to January 2nd your orders will be placed, but your order will be shipped following the holiday closure.

CARRIERS
We use the following carriers to deliver our orders:
Purolator Courier
We may use the following carriers at our discretion for shipping:
LTL Freight
Canada Post

SHIPPING RATES
The rate charged for the shipping of your order is based on the weight of your products, and your location.
Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Although we may offer UPS shipping as a more economical option for you to choose on checkout, your order will be most likely shipped by Purolator Courier services. If it is more efficient to ship your order by pallet we may use LTL freight services to ship your order,

ORDER TRACKING
With all shipping services we will provide you with tracking numbers once your order has shipped.

BACK ORDERED ITEMS 
If an item goes on back order we will contact you. When the item becomes available we will ship you the full order.

 

Returns Policy

Our refund policy is 15 Days.
Unfortunately we can’t offer you a refund or exchange after this period.

To be eligible for a return

  1. You must contact us by email first at info@electricfencecanada.ca
  2. Your item must be unused and in the same condition that you received it
  3. It must also be in the original packaging.

PLEASE CONTACT US BEFORE RETURNING YOUR PRODUCT.
To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.

Refunds (if applicable) send us an email at info@electricfencecanada.ca
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable) send us an email at info@electricfencecanada.ca
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at info@electricfencecanada.ca and we will send you a return shipping label:
Electric Fence Canada
Attn: Dwayne McComb
396056 Concession 2,
Chatsworth ON  N0H 1G0
Canada

Shipping
Our products are shipped within Canada using the following carriers:  Purolator or Canada Post.
To return your product, you should ship your product to:
Electric Fence Canada
Attn: Dwayne McComb
396056 Concession 2,
Chatsworth ON  N0H 1G0
Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Product Warranty

All stated product warranties are solely the responsibility of the original manufacturer. If you have a valid warranty claim, please make it directly with the original manufacturer. If you require information, a receipt and/or contact information for claims purposes please contact us directly by email.  Applicable warranty varies by product and/or type and is indicated for reference only in the product description’s page. Electric Fence Canada is not liable for omissions, changes and/or errors with the stated warrantied product information on our website.